Shipping Policy

Which countries do you ship to and how much does shipping cost?

We ship to all countries in the world. We've partnered with top logistic companies around the globe to ensure that only top-quality products are delivered to you in no time. For international orders, you may receive the item from the nearest warehouses.

U.S. Standard U.S. Premium Intl.
Order <$48 $8.97 $16.99 $28
Order $48-$160 $0 $12.28 $28
Order >$160 $0 $12.28 $0
Delivery Day 7-12 3-8 10-27

What causes a delivery delay?

Here are some possible cases where delays occur:

1. Return to sender, insufficient address, failed delivery attempts.
Couriers make 2 or 3 attempts to deliver your package. You just need to contact the courier or shipping provider ASAP, they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, simply CONTACT US so we can resend it.

2. Custom Clearance.
Your tracking status will be updated after your package has been cleared and released. For more information about your delivery, you can also contact your local post office or delivery service provider.

3. Holidays.
A sudden or unexpected increase in delivery volume is most common during the holiday season. Simply follow up with your local post office to track down your package.

4. Weather Conditions.
Bad weather can slow down the transit and cause a delay. Please keep track of your order.

If for any reason your order is stuck or lost in transit, don’t worry, just contact us, we will find the solution for you.

How long will it take to receive my underwear after placing an order?

Your order should ship within 1-2 business days and arrive within 7-12 business days if you have selected standard shipping. Please note, if you have pre-ordered something, then the shipping date will have been indicated upon placing your order.